Privacy & Terms

Privacy Policy

1. Who we are

Services are provided by Rosenthal Business Services LTD. Reptile Industries is our trading name. ICO reference: ZC112604.

2. What data we collect

Only what you provide directly: contact form submissions, emails, and project data. No analytics scripts, tracking cookies, or advertising on any Reptile Industries site.

3. How we use your data

• To reply to enquiries and prepare quotes.
• To deliver and support services you engage us for.

We never sell or share personal data for marketing.

4. Contact form processing

The contact form posts to our own API on hardware we operate. Submissions are stored in a database we manage. No third-party form processor or analytics service is involved.

5. Data retention

• Enquiries — retained up to 12 months.
• Project data — removed within 7 days of completion unless a maintenance agreement is active.
• Financial records — 6 years per UK law.

6. Your rights

Under UK GDPR you may request access, correction, or deletion. Contact: hello@reptile-industries.com. You may also complain to the ICO.

7. Cookies

This website sets no cookies. No analytics. No tracking.

Terms of Service

1. Scope

These terms cover all services provided by Reptile Industries. Specific project agreements take priority where they differ.

2. Quoting & payment

• All quotes in writing, valid 30 days.
• Flat-rate projects: 50% upfront, 50% on completion.
• Monthly plans billed in advance. Invoices due within 14 days.

3. Intellectual property

Work product belongs to you once paid in full. We retain the right to reuse general techniques and non-proprietary patterns.

4. Liability

Liability is capped at total fees paid for the relevant project. We are not liable for hardware failure, third-party outages, or changes made after handover.

5. Confidentiality

All shared information is treated as confidential and will not be disclosed except as required by law.

6. Governing law

England and Wales. Last updated: April 2026.